We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. We use dedicated people and clever technology to safeguard our platform. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Dear Gavin, Thank you for taking the time to write a review. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Have been trying to get through for months. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. How lovely it is to see our passengers sailing once more and going to Spain. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Yes just change it to another date. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. It hadn't been cleaned. Brittany Ferries is known for its ferry and cruise service between several European nations. 590 amp; ~26cm HS-1 I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Find the Chargeback Instantly product on DoNotPay. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. We look forward to welcoming you on board. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Online. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Been using your services for many years and never had a problem before. Review tags are currently only available for English language reviews. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. I am sorry that you have not been able to amend your Flexi ticket online. . We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. You cannot cancel partially used tickets. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. We travelled from Plymouth to Santander, Spain on the Pont Aven. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Then theres the flight itself. It looks like you might be looking for Family Traveller US. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. The reason given by their call centre was "the ship will sail on 21st June". We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Twice been on hold for over 2 hours. For a better experience, please enable JavaScript in your browser before proceeding. Bring a dish to pass and your appetite to the final pot luck dinner of the season. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Unfortunately, the customer satisfaction levels for the service have been disappointing. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Call 0330 159 7000. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Fees are in addition to any price increase that may apply. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Hmm. I booked flexi tickets with BF last year. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Brittany Ferries offer different types of tickets to its customers. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. You will also not make any amendments to your ticket. Cancellation rules vary according to ticket type. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. 32.8K. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Dont make chili, thats OK. Come sample and help to judge. Please accept our apologies that the dining did not come up to the required standard. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. The shop was small but ok. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Kind regardsAlison Brittany Ferries. Exp. We have booked a return ferry crossing to Santander on a flexi ticket. Sit back and relax while we do the work. Tripadvisor performs checks on reviews. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. The circumstances were explained with no sympathy shown. We travelled home on the new ship Salamanca from Bilbao. So where would you like to go in 2023? Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Successfully filing a chargeback can be tedious and difficult. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. We understand the frustration caused and we are doing all we can to improve this service. Flexi 165. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Overall it is a pleasant journey with somebody else doing the driving! We understand that this is not the service that our customers have come to expect, so I do apologise. Minimal space in the cabin but its Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Afraid there is a wait time on average of 30 minutes come sample and help to.! Is less than 4 hours prior to outward sailing, refund by method payment. 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